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What is complimentary support?
Complimentary hardware support provides telephone support for basic setup, installation, assembly, and connectivity. See the support-related materials included with your Apple product for more information.
Complimentary software support provides telephone support for installation, launch, or reinstallation (not including data recovery) when your hardware configuration meets the minimum system requirements for the software. See the support-related materials included with your Apple product for more information.
- Download apps by Top Free Games, including Bike Race: Free Style Games, Racing Penguin: Slide and Fly!, Mouse Maze - Top Brain Puzzle, and many more. More ways to shop: Find an Apple Store or other retailer near you. Or call 1-800-MY-APPLE. Choose your country or region.
- Download apps by Apple, including TestFlight, Beddit (for Model 3.5), Apple Support, and many more.
- Apr 16, 2017.
How much complimentary support do I get?
Most Apple software and hardware products include unlimited complimentary support incidents within the first 90 days of product ownership, or longer if required by applicable law. Apple Watch Edition comes with 2 years of complimentary support. See the support-related materials included with your Apple product or visit the AppleCare Products page for more information.
Apple Store Free Apps
Download apps by Top Free Games, including Bike Race: Free Style Games, Racing Penguin: Slide and Fly!, Mouse Maze - Top Brain Puzzle, and many more. Global Nav Open Menu Global Nav Close Menu Apple.
How does Apple define “support incident?”
Apple defines a support incident as a specific, discrete issue that can be addressed by isolating its origin to a single cause. Apple, in its sole discretion, will determine what constitutes a support incident. A support incident has reached resolution when the customer receives one of the following:
- Information that resolves the issue
- Information on how to obtain a software solution that will resolve the issue
- Notice that the issue is caused by a known, unresolved issue or an incompatibility issue with the supported product
- Information that identifies the issue as being resolved by upgrading to a newer release of the supported product
- Notice that the issue has been identified as a hardware equipment issue
- Information that isolates issue to a third-party product, not supported by Apple
Apple Store Download Windows 10
Shop online and get free, no‑contact delivery, Specialist help, and more.
iPhone 12 Pro
It’s a leap year.
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iPhone 12 Pro MaxPre-order starting at 5:00 a.m. PST on 11.6
Available 11.13
iPhone 12
Blast past fast.
iPhone 12 miniPre-order starting at 5:00 a.m. PST on 11.6
Available 11.13
Apple Watch Series 6
The future of health is on your wrist.
iPad Air
iPad Air
Powerful. Colorful. Wonderful.
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HomePod mini
Coming this fall
Apple One
Bundle up to six Apple services.1 And enjoy more for less.
Apple Store Free Airpods
Coming late 2020